THE CHALLENGES OF INFORMATION AND COMMUNICATION TECHNLOGY (ICT) TO MODERN SECRETARIES IN OFFICE TECHNOLOGY AND MANAGEMENT DEPARTMENT
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THE
CHALLENGES OF INFORMATION AND COMMUNICATION TECHNLOGY (ICT) TO MODERN
SECRETARIES IN OFFICE TECHNOLOGY AND MANAGEMENT DEPARTMENT
ABSTRACT
This is with
the basic aim of providing practical solution towards the re-engineering and
sustenance of the secretarial profession. The re-training of secretaries,
carrying out of visitation in form of excursion to those firms that assemble or
reproduce these modern machines proper funding of institutions and requirements
of modern machines and equipment. Information and Communication Technology
(ICT) freming and development strategies to secret in the office technology and
management. Development of Social and Physical Infrastructure of the within the
government and organizations towards enhancing effective and efficient
performance of the staff. However, the final recommendations are good proposals
for any organization to adopt in order to make its secretaries more effective
and efficient.
CHAPTER ONE
1.0
INTRODUCTION
The world of
business is changing rapidly growing as a result of technological development.
This is very wide departure from the traditional business enterprises to the
evolution of international and multinational organizations in Nigerian economy.
Some of these establishments have acquired and installed modern communication
equipments.
Thus,
information technology and an ultimate fully electronic office is fast becoming
a reality. In effect, information and communication technology pose a lot of
challenges to modern secretaries. The impact of technological improvement in
the office demands that the development of a successful secretarial career
today depends of upon the secretary to acquire information and communication
technology (ICT) based skills and expertise as well skills required for each
category of staff.
Technology
changes in our environment coupled with competition within a particular
industry or in the society account for the reason why secretaries should engage
in training and development to meet up with the challenges. This is as a result
of the need to match changes in structure, policies, technology, processes and
producers with the needed performance, attitude and behaviors. This study will
provide a sight into the present day technological realities in and office and
how a secretary could fit into it.
1.1 Background Information
The
emergence of information and Communication Technology (ICT) has given a new
improved life to communication in the office, factory, banks, hospital, hotel,
supermarket, and garage or at home. As information and communication technology
(ICT) continues to expand in office across the nations, the role of the
secretaries has greatly evolved. Office Automation and organizational
restructuring have led secretaries to assume a wide range of new
responsibilities once and reserved for managerial and professional staff.
Secretaries now need to be provided with training and orientation, conduct
research on the internet and learn to operate new office technologies. This
will enable the secretary to work along with other staff and meet the
challenges of modern office.
There is no
doubt that the secretary remains the life-wire of any organization.
Contributions and effectiveness of a secretary depends on how he/she can cope
with the modern technologies. However, with the development of new technology,
secretarial profession is becoming increasingly challenging and more
sophisticated that the common traditional roles of a secretary are gradually
being faced out.
Secretaries
are responsible for a variety of administration and clerical duties necessary
to run an organization effectively. They serve as information charring house
for an office, schedules an appointment, provide information to caller,
organize and maintain paper and electronic file, manage project, and provide
correspondent. Secretaries are aided in these tasks by a variety of office
equipment such as computer, photocopier, and telephone systems. In addition,
secretaries increasingly use personal computer to run spreadsheet, word
processing, database management, desktop publisher, and graphic programs. Tasks
previously handled by managers. Hence, this study has been designed to bring to
light the veracity of ICT and the challenges and how a secretary could meet up
with these challenges.
1.2 Statement of the Problem
In today’s
office, traditional job like filing, keyboarding
reprography,
treatment of incoming and outgoing mail and other clerical activities have now
learnt themselves to Automation. Attention is now shifting from the usual
traditional secretarial skill to a more modernized practice. The central focus
of this study is to address the challenges of information and communication
Technology that modern secretaries face.
1.3 Purpose of Study
The main
objective of this study is to analyze the various forms of information and
communication technology (ICT) and how they pose as challenges to modern
secretaries.
It will be
of great importance to practicing secretaries, employers of labor, managers
Researchers, Governments and trainers of
Secretaries to know the various challenges faced by secretaries on
information and communication technology.
The study
will analyze its differences and major challenges pose by each of them. It will
also provide strategies for the employers and organizations on how they can
develop secretaries and what they can embark upon for updating secretaries’
skills to meet the challenges of modern information systems and equipment’s.
1.4 Research Questions
1. Will information and communication
technology enhance the secretarial skill and practice?
2. Can a secretary remain relevant without
modern information and technology?
3. Would the career structure of a
secretary remain unchanged?
4. Can secretaries find use of modern
information and communication technology equipment’s relevant in handling the
human aspect of their job?
1.5 Significance of the Study
It is hope
that by the end of this research work, the researcher would identify the major
challenges of information and communication technology to modern secretaries
and thus: identify strategies for modern secretaries to meet these challenges.
Increase public awareness in information and communication technology as it
concerns secretarial staff. Encourage organizations on the training of their
secretarial staff in the area of information and communication technology to
enhance efficiency and effectiveness in their duties.
1.6 Scope/Delimitation of the Study
This research topic the challenges of
information and communication technology (ICT) tend to focus only on
secretaries in Office Technology and Management Department, Federal Polytechnic
Oko, Anambra State.
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